Escrow Refund & Cancellation Policy

runcollab operates strictly on a **programmatic escrow model** powered by Razorpay Route. When a brand launches a 48-hour UGC sprint brief, 100% of the agreed contract bounty is charged upfront and held in dedicated cryptographic escrow vault custody.

• Creator Capital Assurance: Creators are guaranteed that funds are locked, verified, and ready to disburse upon successful delivery.
• Brand Downside Protection: Money is never transferred to the creator until the brand explicitly reviews and approves the vertical video ad deliverable.

Brands retain complete flexibility prior to active sprint initiation:

• Before Creator Acceptance: If a brand cancels a campaign or collaboration brief before a creator accepts the invitation, the brand is entitled to an **immediate 100% refund** of the escrow deposit.
• Zero Platform Fees Deducted: The standard 10% platform matching fee is waived entirely on pre-sprint cancellations, and ₹0.00 is retained by runcollab.
• Processing Timeline: Refunds are credited back to the original funding payment method (UPI, Netbanking, Corporate Credit Card) within 3 to 5 business days, subject to standard bank settlement clearing rails.

Every accepted runcollab collaboration initiates a strict, real-time 48-hour countdown timer. Direct-response advertising schedules require dependable turnaround.

Upon an SLA breach, the brand receives an automatic prompt with two immediate remedies:

1. Automatic 100% Escrow Refund: Release the entire held deposit back to the brand's source account with zero deductions.
2. 1-Click Instant Creator Reallocation: Reassign the brief and transfer the locked escrow bounty to the next top-ranked creator in the marketplace without re-charging the brand.

Standard 48-hour sprint briefs include **one (1) complimentary revision round** for creator errors (e.g. pronunciation mistakes, missing mandatory brief talking points, incorrect aspect ratio, or poor audio mixing).

• Reasonable Brief Compliance: Revisions must align with the original brief specifications submitted at sprint creation. Scope creep (requesting entirely new concepts not mentioned in the brief) is not covered under free revisions.
• Escrow Administrative Arbitration: If a creator refuses legitimate brief-mandated revisions or submits unusable footage, either party may escalate to Admin Escrow Arbitration.
• Arbitration Outcomes: runcollab administrators review the raw submitted video against the written brief and chat logs. If the deliverable is deemed non-compliant with the agreed brief, runcollab will issue a full or partial refund to the brand.

Commercial clarity requires permanent settlement finality:

• Immediate Disbursement: Once the brand clicks **"Approve Deliverable & Release Escrow"** (or if the brand leaves the deliverable unreviewed for 7 calendar days after submission), the escrow vault executes the irreversible split: 90% net payout to the creator and 10% platform matching fee.
• Non-Refundable Status: Following brand approval and escrow release, the transaction is **100% final, irrevocable, and non-refundable**.
• Commercial IP Assignment: Full commercial ad usage rights (90-day Meta and TikTok paid social licensing) are simultaneously assigned to the brand and documented in the downloadable **Commercial Settlement Receipt**.